Let’s create a custom Intune Helpdesk Operator Role as per your organizational requirement. Once the custom helpdesk operator role is created in Intune portal, you can deploy that to a group of admin users.
More RBAC Related posts
- Intune Role Based Administration RBAC In Azure Portal
- Intune Read-Only Admin and Scoped Admin Console Experience
- Intune Scope Tags Implementation Guide
Create Custom Intune Helpdesk Operator
- Login to endpoint.microsoft.com with global admin or Intune Service Admin (Intune admin) permission
- Navigate to Tenant Admin – Roles
- Select Help Desk Operator role from All Roles
- Click on Duplicate
- Enter the name of custom HelpDesk operator role
- Click NEXT
- As per requirement – Select a category below to configure access rights
- Click on NEXT
- Select SCOPE tag
- Click on NEXT
- Click on CREATE button to continue
Deploy
- Double click on Custom Helpdesk role and deploy Helpdesk operator role as explained https://howtomanagedevices.com/intune/2052/intune-helpdesk-role-permission/
Resources
- Role-based access control (RBAC) with Microsoft Intune
- https://howtomanagedevices.com/sccm/456/sccm-application-deployment-video-guide/