Fix Company Portal App Login Error Occurred AAD Auth Proxy Issues

Well, this is a weird issue and so stay with me! Let’s learn how to Fix Company Portal App Login Error Occurred. This issue is only for the Intune Company portal application. There was no issue accessing company portal Website. And this issue is only applicable for Windows 10 devices.

I have a couple of other posts that might be interesting for you. Learn how to install a company portal application on Windows 10 devices. Intune Company Portal Setup for Personal Windows 10 Device Intune Enrollment Options.

Table of Contents

Problem Statement – Fix Company Portal App Login Error

Windows 10 devices started getting error messages whenever the user tries to launch the Company portal app. The error details are given below.

Login error occurred – An error occurred while attempting to login
Company Portal Login Error

You get two options:

Share Details
Close

Fix Company Portal App Login Error Occurred AAD Auth Issues

Send Company Portal App for Windows 10 Logs

Try to click on Share details to get the Company portal app log for Windows 10 device.
The message shows “Sending the Logs to Microsoft“

Now you have an option to share the details with Microsoft using the Onenote file.
- Requesting help with company portal app for Windows 10

NOTE! – You can send the company portal app logs for Windows 10 using the following method as well:

Open the Company Portal app.
Select Help & support > Get help.

Details of Company Portal App Log

Describe the problem you're experiencing.
The Company Portal has collected your logs (Diagnostics ID: 2WWEWN) and sent them to Microsoft to help troubleshoot. Your description will help us to understand what happened and how we can fix the problem.
After you've described the problem, send this email to your company support for more help.

Troubleshooting – Fix Company Portal App Login Error

Now let’s enter into the real troubleshooting scenario of Company Portal app for Windows 10 devices.

First of all, I couldn’t find much information from Microsoft logs mentioned in the above section.
I started looking at event logs to get more details.
Navigate to Microsoft-Windows-AAD/Operational (Azure AD authentication related errors).
The following event IDs 1098 shows up with error started whenever I tried to launch the company portal app.

Error: 0xCAA5001C Token broker operation failed.
Log: 0xcaa10083 Exception in WinRT wrapper.
Log: 0xcaa1007b Acquire token failed.
Log: 0xcaa9004b Exception during nonce request.

Event Log Details

Error: 0xCAA5001C Token broker operation failed.

Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 15/07/2020 16:00:58
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User:
Computer:
Description:
Error: 0xCAA5001C Token broker operation failed.
Operation name: GetTokenSilently, Error: -894947614 (0xcaa82ee2), Description: The request has timed out.
Logged at webaccountprocessor.cpp, line: 593, method: AAD::Core::WebAccountProcessor::ReportOperationError.

Error: 0xCAA82EE2 The request has timed out.

Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 15/07/2020 16:00:58
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User:
Computer:
Description:
Error: 0xCAA82EE2 The request has timed out.
Exception of type 'class HttpException' at xmlhttpwebrequest.cpp, line: 163, method: XMLHTTPWebRequest::ReceiveResponse.
Log: 0xcaa10083 Exception in WinRT wrapper.
Logged at authorizationclient.cpp, line: 233, method: ADALRT::AuthorizationClient::AcquireToken.
Request: authority: https://login.microsoftonline.com/common, client: 8ba1a5c7-f19a-5de9-a1f1-7178c8d51343, redirect URI: ms-appx-web://Microsoft.AAD.BrokerPlugin/S-1-15-2-2666988183-1750391847-2906264630-3525785777-2857982319-3063633125-1907478113

Log: 0xcaa1007b Acquire token failed.

Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 15/07/2020 16:00:58
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User:
Computer:
Description:
Error: 0xCAA82EE2 The request has timed out.
Exception of type 'class HttpException' at xmlhttpwebrequest.cpp, line: 163, method: XMLHTTPWebRequest::ReceiveResponse.
Log: 0xcaa1007b Acquire token failed.
Logged at aggregatedtokenrequest.cpp, line: 70, method: AggregatedTokenRequest::AcquireToken.
Request: authority: https://login.microsoftonline.com/common, client: 8ba1a5c7-f19a-5de9-a1f1-7178c8d51343, redirect URI: ms-appx-web://Microsoft.AAD.BrokerPlugin/S-1-15-2-2666988183-1750391847-2906264630-3525785777-2857982319-3063633125-1907478113, resource: 00000002-0000-0000-c000-000000000000, correlation ID (request): 9d18dbac-d522-4d6e-8d14-c3e7610ec34c

0xcaa9004b Exception during nonce request

Log Name: Microsoft-Windows-AAD/Operational
Source: Microsoft-Windows-AAD
Date: 16/07/2020 10:11:06
Event ID: 1098
Task Category: AadTokenBrokerPlugin Operation
Level: Error
Keywords: Operational,Error
User:
Computer:
Description:
Error: 0xCAA82EE2 The request has timed out.
Exception of type 'class HttpException' at xmlhttpwebrequest.cpp, line: 163, method: XMLHTTPWebRequest::ReceiveResponse.
Log: 0xcaa9004b Exception during nonce request.
Request: authority: https://login.microsoftonline.com/common, client: 8ba1a5c7-f19a-5de9-a1f1-7178c8d51343, redirect URI: ms-appx-web://Microsoft.AAD.BrokerPlugin/S-1-15-2-2666988183-1750391847-2906264630-3525785777-2857982319-3063633125-1907478113, resource: 00000002-0000-0000-c000-000000000000, correlation ID (request): 9d18dbac-d522-4d6e-8d14-c3e7610ec34c